dahak7 Privacy Policy

This Privacy Policy applies to all personal information collected by dahak7 through the following channels: the dahak7 website (dahak7.net), the player account registration process, deposits and withdrawals made through bKash, Nagad, Rocket, Upay, SureCash, and bank transfer, participation in games and promotions, correspondence with the dahak7 customer support team, and any other interaction you have with the dahak7 platform.

This Policy applies to all registered players, prospective players who have submitted registration information but not yet completed the process, and visitors to the dahak7 website who have not registered an account. Different categories of data and different processing purposes may apply depending on your relationship with dahak7.

dahak7 operates as a safe and reliable platform committed to responsible data handling. We do not operate under a specific national gambling regulatory framework that mandates particular data protection obligations; however, we adopt the principles of internationally recognised data protection standards — including purpose limitation, data minimisation, accuracy, storage limitation, integrity, confidentiality, and accountability — as the baseline for all personal data processing activities.

If you are under 18 years of age, you must not provide any personal information to dahak7 or use the dahak7 platform. 18+ If we become aware that personal data has been provided by a person under 18, that data will be deleted promptly and the associated account will be closed.

dahak7 collects personal information through several means. The categories of data we collect and the circumstances in which they are collected are set out below.

Registration Data: When you create a dahak7 account, we collect your full legal name, date of birth, residential address (including district and division within Bangladesh), email address, and mobile phone number. This information is required to open and maintain your account and to fulfil our age verification and Know Your Customer (KYC) obligations.

Identity Verification (KYC ) Documents: To process withdrawals and comply with anti-money-laundering requirements, we may request copies of government-issued photo identification (National ID Card, passport, or driving licence), proof of address (utility bill or bank statement), and documentation confirming the source of funds. These documents are stored securely and used solely for verification purposes.

Transaction Data: We record all financial transactions associated with your dahak7 account, including deposit amounts, withdrawal requests, payment method identifiers (such as your registered bKash or Nagad mobile number), transaction timestamps, and transaction reference numbers. We do not store full payment card numbers.

Gaming Activity Data: We maintain a detailed record of your gaming activity on the dahak7 platform, including games played, bet amounts, win and loss records, session durations, and responsible gaming tool usage. This data is used for account management, dispute resolution, fraud prevention, and responsible gaming monitoring.

Technical and Device Data: When you access dahak7, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited. This data is collected for security, fraud prevention, and analytical purposes.

Communications Data: If you contact dahak7 customer support via live chat, email, or WhatsApp, we retain records of that correspondence including the content of messages, the date and time of contact, and the outcome of any support interaction. This helps us maintain service quality and resolve any subsequent disputes.

Voluntarily Provided Data: If you participate in surveys, promotions, competitions, or provide feedback, we collect any information you choose to submit in those contexts.

dahak7 uses your personal information for the following purposes. We do not use your data for any purpose that has not been identified in this Policy or separately communicated to you at the time of collection.

• Account Management: Creating, maintaining, and administering your dahak7 player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Transaction Processing: Processing your deposits and withdrawal requests through your chosen payment method (bKash, Nagad, Rocket, Upay, SureCash, or bank transfer) and maintaining accurate financial records associated with your account.
• Customer Support: Responding to your queries, complaints, and requests submitted via live chat, email, or WhatsApp, and maintaining records of support interactions for quality assurance and dispute resolution.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, money laundering, identity theft, and other illegal or unauthorised activity on the dahak7 platform.
• Responsible Gaming: Monitoring your gaming activity to identify potential signs of problem gambling, applying self-exclusion periods and deposit limits you have requested, and contacting you where our responsible gaming monitoring systems flag a concern.
• Legal and Regulatory Compliance: Fulfilling our obligations under applicable anti-money-laundering (AML) requirements, age verification standards, and any other legal obligations that require us to process, retain, or disclose personal data.
• Platform Improvement: Analysing aggregated and anonymised usage data to understand how players interact with the dahak7 platform and to improve the design, performance, and content of our services.
• Marketing Communications: Sending you information about dahak7 promotions, bonuses, and seasonal offers (such as Eid, Pohela Boishakh, BPL season promotions) where you have not opted out of marketing communications. You may unsubscribe from marketing emails at any time by contacting [email protected].

dahak7 processes your personal data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing your registration data, transaction data, and gaming activity data is necessary for dahak7 to fulfil its contractual obligations to you as a registered player — specifically, to operate your account, process your financial transactions, and deliver the games and services you have requested.
• Legal Obligation: Processing your identity verification documents and transaction records is required to fulfil dahak7's anti-money-laundering (AML) obligations and age verification requirements. We are required to retain this data for defined periods regardless of whether your account remains active.
• Legitimate Interests: Processing technical and device data for fraud prevention, security monitoring, and platform analytics serves the legitimate interests of dahak7 and its players. These interests are proportionate and do not override your privacy rights.
• Consent: Sending you optional marketing communications about dahak7 promotions is conducted on the basis of your consent, given at the time of registration or subsequently. You may withdraw this consent at any time by contacting the dahak7 support team.

dahak7 may share your personal data with third parties in the following limited and controlled circumstances only:

Payment Processors: To process your deposits and withdrawals, we share necessary transaction data with your chosen payment service provider — including bKash, Nagad, Rocket, Upay, SureCash, and participating Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers receive only the transaction data required to complete the payment and are subject to their own privacy and security standards.

Game Providers: The games available on dahak7 are supplied by third-party providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive your account identifier and session data to facilitate game delivery and to maintain the integrity of gaming sessions. They do not receive your full personal profile.

Identity Verification Partners: dahak7 may use third-party KYC verification service providers to assist with the verification of identity documents submitted by players. These partners are contractually bound to process verification data solely for the purpose of identity checking and to maintain appropriate data security standards.

IT and Infrastructure Providers: dahak7 uses third-party hosting, cloud storage, and technical infrastructure providers to operate the platform. These providers process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

Legal and Regulatory Disclosure: dahak7 will disclose personal data to law enforcement agencies, financial intelligence units, or other government authorities where required to do so by a valid legal order, court order, or where disclosure is necessary to report suspected money laundering, fraud, or other criminal activity. We will notify you of such disclosure where legally permitted to do so.

Business Transfers: In the event that dahak7 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms that will apply to your data following the transition.

The dahak7 website uses cookies and similar tracking technologies to provide core functionality, maintain security, and improve the platform experience. A cookie is a small text file stored on your device by your browser when you visit a website. dahak7 does not use third-party advertising cookies or behavioural tracking networks.

The following categories of cookies are used on the dahak7 platform:

• Strictly Necessary Cookies: These cookies are essential for the dahak7 website to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery (CSRF), and cookies that enforce responsible gaming restrictions you have applied to your account. Without these cookies, core platform features will not work.
• Functional Cookies: These cookies remember your preferences, such as your chosen language settings, display preferences, and any platform customisation options you have selected. They improve your experience on return visits but are not essential for basic functionality.
• Analytical Cookies: dahak7 uses first-party analytical cookies to collect aggregated, anonymised data about how players navigate and use the platform. This data helps us identify which features are most popular, where technical problems occur, and how we can improve the dahak7 experience. We do not use Google Analytics or other third-party analytics platforms that would share your data with external services.
• Security and Fraud Prevention Cookies: These cookies help dahak7 identify suspicious login patterns, detect automated bots, and flag potentially fraudulent account activity. They are a critical component of our platform security infrastructure.

You may configure your browser to block or delete cookies; however, blocking strictly necessary cookies will prevent the dahak7 platform from functioning correctly. Instructions for managing cookies in commonly used browsers (Chrome, Firefox, Safari, Edge) are available in your browser's help documentation. By continuing to use the dahak7 platform with cookies enabled, you consent to the use of cookies as described in this Policy.

dahak7 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security programme includes the following controls:

• SSL/TLS Encryption: All data transmitted between your browser or device and the dahak7 servers is encrypted using industry-standard SSL/TLS protocols. This protects your login credentials, personal information, and payment data from interception during transmission.
• Password Security: Player passwords are stored using strong cryptographic hashing algorithms. dahak7 staff cannot retrieve your plaintext password under any circumstances. If you lose your password, a reset link will be sent to your registered email address.
• Access Controls: Access to personal data within the dahak7 organisation is restricted to staff members who have a legitimate operational need to process that data. All internal access is logged and subject to regular review.
• Regular Security Assessments: dahak7 conducts periodic security reviews of its platform infrastructure, including vulnerability assessments, to identify and address potential security weaknesses before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to player rights and interests, dahak7 will take immediate steps to contain the breach, assess its scope, notify affected players as promptly as reasonably possible, and implement remediation measures.

Whilst dahak7 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own dahak7 account credentials, including using a strong and unique password and enabling any available two-factor authentication features. Do not share your dahak7 login credentials with any third party.

dahak7 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:

• Active Account Data: While your dahak7 account remains open and active, we retain all registration, transaction, and gaming activity data associated with your account. This data is necessary for ongoing account management, dispute resolution, and responsible gaming monitoring.
• Post-Closure Retention: Following the closure of your dahak7 account — whether by your request or as a result of a company-initiated closure — dahak7 retains your personal data for a period consistent with applicable anti-money-laundering regulations and responsible gaming record-keeping obligations. This retention period is typically five years from the date of account closure, after which data is securely deleted or rendered fully anonymous.
• KYC Documents: Identity verification documents submitted as part of the KYC process are retained for the duration of the post-closure retention period described above, as required by AML compliance obligations.
• Support Communications: Records of customer support interactions are retained for a period of three years following the closure of the relevant support case, to facilitate resolution of any subsequent disputes or regulatory enquiries.
• Marketing Data: If you unsubscribe from dahak7 marketing communications, we will retain a record of your opt-out to ensure you are not contacted again. This suppression record is retained indefinitely to honour your preference.
• Anonymised Analytics Data: Aggregated, fully anonymised analytical data derived from your platform usage may be retained indefinitely for product development and platform improvement purposes. This data cannot be used to identify you.

As a dahak7 player, you hold a number of rights in relation to the personal data we process about you. dahak7 is committed to honouring these rights promptly and without undue restriction. To exercise any of the rights described below, please contact the dahak7 privacy team at [email protected] using the email address registered to your account.

• Right of Access: You may request a copy of all personal data that dahak7 holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe following receipt of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain account details directly through your dahak7 account settings.
• Right to Erasure: In certain circumstances — where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where the data has been processed unlawfully — you may request the deletion of your personal data. This right is subject to our legal retention obligations: where we are required to retain data by anti-money-laundering regulations or responsible gaming requirements, we cannot honour a deletion request for that specific data during the mandatory retention period.
• Right to Restriction of Processing: You may request that dahak7 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being assessed.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, in which case we will assess whether our interests override your rights in the specific context.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that the personal data you have provided to dahak7 be transferred to you or to a third party in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (including consent to receive marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal.

dahak7 will respond to all verified privacy rights requests within 30 days of receipt. If a request is complex or involves a large volume of data, we will notify you within 30 days and provide a revised timeline of no more than a further 60 days. We will not charge a fee for responding to privacy rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request.

dahak7 reserves the right to update or revise this Privacy Policy at any time. Changes may be made in response to new legal requirements, changes in our data processing activities, improvements to the dahak7 platform, or updates to industry best practice in data protection.

When we make material changes to this Privacy Policy, we will notify registered players by sending an email to the address on record and by displaying a prominent notice on the dahak7 platform for a reasonable period following the update. The date of the most recent revision is displayed at the top of this page.

Your continued use of the dahak7 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should discontinue use of the platform and contact [email protected] to request account closure.

We encourage you to review this Privacy Policy periodically to remain informed about how dahak7 protects and manages your personal information.

If you have any questions, concerns, or complaints about this Privacy Policy or about how dahak7 processes your personal data, we encourage you to contact us in the first instance. Our privacy and data protection team will review your query and respond within five business days.

Contact Details (plain text — not clickable links):

• Email: [email protected]
• Live Chat: Available 24/7 via the dahak7 platform
• WhatsApp: +880 1700 000000 (plain text only)

When contacting us regarding a privacy matter, please use the email address registered to your dahak7 account so that we can verify your identity and locate your records. Please include "Privacy Request" or "Data Complaint" in the subject line of your email to ensure prompt routing to the correct team.

dahak7 is committed to resolving privacy complaints fairly, transparently, and without undue delay. If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to an appropriate data protection authority or consumer protection body in your jurisdiction.

18+  dahak7 is intended for adults aged 18 and above. If you believe a minor has submitted personal data to dahak7, please contact our support team immediately so that the data can be deleted and the associated account closed.